778b's Privacy Policy
Your personal information is completely safe with us. We collect, use, and store your data using SSL encryption and strict data protection practices.
This Privacy Policy ("Policy") applies to users of the 778b platform. When you use our website, register, or use any of our services, the terms of this Policy apply to you. Please read it carefully.
What Information We Collect
We collect various types of information to ensure a safe and smooth experience on the 778b platform. This collection is fully transparent and carried out with your consent.
Personal Identification Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Address and postcode
- National ID card or passport (for identity verification)
Financial and Transaction Information
We collect the following for payment processing and fraud prevention:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Betting and gaming transaction records
Usage and Activity Information
To improve your experience on the platform, we record:
- Login time and date
- Games played and betting patterns
- Time spent on the platform
- Device and browser information
- IP address and geographic location
Cookie and Technical Information
For website performance and user experience:
- Session cookies (to save login state)
- Preference cookies (language and settings)
- Analytics cookies (traffic monitoring)
- Security cookies (fraud detection)
How Your Information Is Used
We use your information only for legitimate and recognised purposes. The purposes for which we use your data are detailed below.
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Account Management and Verification: Information is used to create and manage your account and to verify your identity. This is an essential part of our security protocols.
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Payment Processing: Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain transaction records.
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Customer Support: Your contact and account information is used to resolve issues, handle complaints, and provide 24/7 support in Bengali.
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Ensuring Responsible Gaming: By analysing playing patterns, we can identify potentially problematic gaming behaviour and intervene when necessary.
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Fraud Prevention and Security: Information is analysed to detect and prevent suspicious transactions, unauthorised access, and fraudulent activity.
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Product and Service Improvement: By analysing user experience, we continuously improve our game offerings, bonus structure, and platform functionality.
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Marketing and Promotions (with consent): If you have consented to marketing communications, we may notify you about bonus offers, tournaments, and special promotions.
Sharing Information with Third Parties
778b never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process financial transactions. This information is used solely for the purpose of completing transactions.
Regulatory and Legal Authorities
Required information may be provided in response to legal obligations, court orders, or valid requests from government authorities. In such cases, we limit disclosure strictly to what is legally required.
Technology Service Providers
We work with trusted technology partners to operate the platform. They operate under strict confidentiality agreements and may use information only for specified purposes.
Important Statement
778b never sells, rents, or exchanges your personal information with advertisers, marketing companies, or other commercial entities. Our business model does not rely on transferring user data to third parties for commercial purposes.
Data Security Measures
The security of your information is our highest priority. We use industry-standard security technologies and practices.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, making it virtually impossible to intercept your information.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems.
Two-Factor Authentication
We offer two-factor authentication to protect your account, preventing unauthorised access.
Regular Security Audits
Our systems undergo regular security audits, and any vulnerabilities identified are addressed immediately.
Data Retention Period
We retain your information only for as long as necessary. The retention policies for different types of information are outlined below.
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Account Information: Retained while the account is active and for a specified period after the account is closed to meet legal obligations.
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Financial Transaction Records: Retained for an extended period in accordance with financial regulations and audit requirements.
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Gaming and Betting History: Retained for as long as necessary for dispute resolution and responsible gaming monitoring.
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Communication Logs: Retained for a specified period to improve customer service quality and for complaint resolution.
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Marketing Preferences: If you unsubscribe from marketing communications, that preference is stored permanently to prevent unwanted contact in the future.
Your Rights
You have important rights over your personal information. We respect these rights and support you in exercising them.
Right to Access
You may request to know what information we have collected about you. We will provide a copy of your information within a specified timeframe.
Right to Rectification
If there are any errors in your information, you may request corrections. We will verify the evidence and update your information as soon as possible.
Right to Erasure
In certain circumstances, you may request the deletion of your information. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing purposes. Upon receiving such a request, we will immediately stop marketing communications.
To exercise these rights, contact us at [email protected] or get assistance via 24/7 live chat.
Cookie Usage Policy
Cookies are small text files that our website stores on your device. They help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. They store login sessions, security tokens, and basic settings. They cannot be disabled.
Analytics Cookies
These help us understand how users interact with our platform. This information is used to improve our services. You can disable these if you wish.
Preference Cookies
These store your language preferences, display settings, and personal customisations, so you do not need to change your settings again on your next visit.
Security Cookies
Used for fraud detection, account protection, and monitoring suspicious activity. These are an integral part of your account's security.
You can manage cookies from your browser settings. However, please note that disabling certain cookies may affect some website functionality.
Protection of Minors' Information
Prohibited Under 21
778b's services are only for those aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete all related information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
We may update this Privacy Policy from time to time. In the event of changes, we will notify you in the following ways:
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A notification with details of the changes will be sent to your registered email address.
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A notice about the changes will be displayed when you log in to the platform.
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The "Last Updated" date at the top of this page will be changed.
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For significant changes, sufficient notice will be given before they take effect.
Continued use of 778b after a policy change will be considered as your consent to the updated policy. If you do not agree with the revised policy, please contact us.
Data Transfer and Hosting
Your information is stored on secure servers. In some cases, data may be processed on servers in different geographic locations for payment processing or technical services.
Regardless of where your information is stored or processed, the same standards of this Privacy Policy apply. We ensure that all our partners follow the same or higher standards of data protection practices.
Our security infrastructure undergoes regular third-party audits to ensure your information is always protected to the highest standard.
Have questions about privacy?
Our data protection team is ready to assist with any questions or requests. Support is available 24/7 in Bengali.